Order Fulfillment
With our experts managing the process, all you have to do is enjoy the repeat business.The process seems simple - the order comes in, gets filled and is shipped to your customer. But there are many important details along the way that have to be professionally, and proactively, managed to meet your fulfillment needs and provide your customers with truly great service. That's where Pacific stands out.
First, we make sure the ordering process is easy. Our company can receive customer orders in most any format. If your company needs a storefront for online orders, we can build one for you. Or if you'd rather just link into our back-end order management system, we can do that too.
Next, we're obsessed with quality. Our floor staff has over 20 years of industry experience, and gives each customer order personal attention throughout the fulfillment process. The team also utilizes a 3-tier quality control system, where items are visually inspected and their SKUs verified against the original order three times before shipping. But that's not the end of it. Pacific's team closely manages our distribution partners to ensure customers receive their packages on time, free of damage, every time. This care and attention has resulted in a 99.7% order accuracy rating for our company.
And finally, you need data to make decisions... we give you tons of it. Through Pacific's automated fulfillment system, your company has access to an unlimited number of detailed reports that show how your orders and shipments are being managed to guarantee customer satisfaction.
So there you go. With Pacific handling your orders, now you have more time to spend doing other things. Maybe you'll want to start with counting repeat customers?
Contact Pacific to learn how we can make a difference in your fufillment world, 1.800.658.7604.
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