Returns & Exchanges
We proactively manage returns to keep your customers happy and your accounting systems up-to-date.Pacific handles all returns in a real-time manner. Early in the client-vendor relationship, we meet with each of our Business-to-Business (B-2-B) and Business-to-Consumer (B-2-C) clients to establish rules for processing their returns and exchanges, so we can manage them quickly upon receipt. All items are inspected first. Then, depending upon the client's returns protocol, they're reused (put back into inventory), recycled, refurbished or discarded.
This real-time system benefits your company in two ways: First, your customers receive an immediate response to their service request (a new item shipment notification, credit posted to their account, etc.), which promotes customer satisfaction and retention. And second, since our inventory management system is refreshed daily with returns information, clients linked to the system can pull current inventory and returns statistics at any time in order to make timely business decisions and update accounting systems.
We also act as your company agent with freight carriers, to resolve shipping and handling issues that have resulted in returns.
At Pacific, we recognize that returns will happen on occasion, even if everything in the fulfillment process has been done correctly. So we work hard to manage them proactively, in order to achieve the best possible results for you and your customers.
Let us show you how we can make a positive difference in your fulfillment world by calling, 1.800.658.7604.
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